Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi fechada e arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox lost path to all my contacts and inboxes but still uses same directory

  • 4 respostas
  • 1 tem este problema
  • 3 visualizações
  • Última resposta por Matt

more options

My computer had issues so I restarted it. When I did and opened Firefox, it made me make a new account like it was a first time installation. I no longer have ANY of the information I originally had although it is still stored in the same directory that Firefox is using to store the new information including emails - it created new folders. I tried make a new profile but it still created new folders again. I'm using Firefox 38.2.0 and Windows XP Service Pack 3.

My computer had issues so I restarted it. When I did and opened Firefox, it made me make a new account like it was a first time installation. I no longer have ANY of the information I originally had although it is still stored in the same directory that Firefox is using to store the new information including emails - it created new folders. I tried make a new profile but it still created new folders again. I'm using Firefox 38.2.0 and Windows XP Service Pack 3.

Todas as respostas (4)

more options

What new account? Where?

more options

Security Issue: Update your Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

more options

Okay did the Windows XP updates and updated flashplayer. Neither helped.

Sorry, I totally screwed up. The problem is with Thunderbird not Firefox. I was typing and looking in Firefox so got screwed up.

I'll resubmit the question.

more options

And I am closing it as we already have a Thunderbird question from this person for this issue https://support.mozilla.org/en-US/questions/1083714