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google searches don't produce any answers

  • 3 respostas
  • 1 tem este problema
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  • Última resposta por cor-el

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When I type a search into google, nothing happens. the page just stays blank. I have recently installed Avast anti-virus freeware. Could there be a connection? I noticed Firefox connects using "system proxy settings". Is this normal?

When I type a search into google, nothing happens. the page just stays blank. I have recently installed Avast anti-virus freeware. Could there be a connection? I noticed Firefox connects using "system proxy settings". Is this normal?

Todas as respostas (3)

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As a test, disable Avast.

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I disabled Avast, but still the same. Nothing shows up on Google

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.