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Crashing in facebook and youtube

  • 2 respostas
  • 2 têm este problema
  • 10 visualizações
  • Última resposta por dandydon414

dandydon414
dandydon414
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whenever I enter facebook or youtube, firefox crashes........tried creating a new profile but that didn't solve the problem.

whenever I enter facebook or youtube, firefox crashes........tried creating a new profile but that didn't solve the problem.

Todas as respostas (2)

Andrew
Andrew
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

dandydon414
dandydon414 Proprietário da pergunta
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bp-0571b13f-e3a8-4a07-8fdc-285f82160326 bp-00626f01-b30e-4028-b65e-7d88d2160326 bp-bbbef3c3-3323-4201-b48d-efb9a2160323 bp-cd196c4d-773c-42f7-9e51-955792160323