Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Blank inbox although message come in (numbers go up), by only by search function I can access those new messages by name.

  • 1 resposta
  • 2 têm este problema
  • 5 visualizações
  • Última resposta por christ1

CKotte
CKotte
more options

My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly.

What can I do to solve this problem?

My inbox appears blank, although they come in (numbers go up). I have more email addresses. It started blank with one two days ago, now all of them appears blank. If I expect a message, I can open the message by search tool, then it opens perfectly. What can I do to solve this problem?

Todas as respostas (1)

christ1
christ1
  • Top 25 Contributor
more options

It sounds like your mail files are corrupted. First of all create a backup of your Thunderbird profile folder. https://support.mozilla.org/en-US/kb/profiles-tb#w_backing-up-a-profile

Then try to rebuild the index file of the troubled folder. Right-click the folder - Properties - Repair Folder

Note: depending on the corruption this may erase messages from the affected folder which cannot be recovered anymore. In that case you'd need to restore them from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird