Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Can't start Thunderbird 45 and Firefox 46 simultaneously

  • 3 respostas
  • 1 tem este problema
  • 12 visualizações
  • Última resposta por vincze.bela

more options

Since the last automatic updates, I can't start Thunderbird and Firefox simultaneously. If I start Firefox first, and Thunderbird after that, I get an error message "Thunderbird is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Thunderbird" does nothing. If I start Thunderbird first and Firefox after, that I get an error message "Firefox is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Firefox" does nothing.

Since the last automatic updates, I can't start Thunderbird and Firefox simultaneously. If I start Firefox first, and Thunderbird after that, I get an error message "Thunderbird is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Thunderbird" does nothing. If I start Thunderbird first and Firefox after, that I get an error message "Firefox is already running, but is not responding. The old must be closed to open a new window." Pressing "Close Firefox" does nothing.

Solução escolhida

Surprisingly, the profile folder for Firefox and Thunderbird is the same: "G:\mail". This is quite strange, as I use this folder as Thunderbird profile folder for years, but for Firefox, the profile folder was c:\user\user name\AppData\Roaming\Mozila\Firefox\Profiles\w5sjuxoc.default". I have no idea how did this happen (once, after the last update Firefox reset itself and I had to re-sync everything from the Firefox profile.) I created a new Firefox profile, copied the data and now the problem seems to be solved. Thank you for the help!

Ler esta resposta no contexto 👍 0

Todas as respostas (3)

more options

What is the profile folder for both, Firefox and Thunderbird? Please provide the full path, including the name of the profile folder.

At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information > Profile Folder > Open Folder.

This will open the profile in Windows Explorer. Should work the same way for Firefox.

more options

Also do you have Thunderbird and Firefox installed into their own folders as done by default or installed into same folder?.

more options

Solução escolhida

Surprisingly, the profile folder for Firefox and Thunderbird is the same: "G:\mail". This is quite strange, as I use this folder as Thunderbird profile folder for years, but for Firefox, the profile folder was c:\user\user name\AppData\Roaming\Mozila\Firefox\Profiles\w5sjuxoc.default". I have no idea how did this happen (once, after the last update Firefox reset itself and I had to re-sync everything from the Firefox profile.) I created a new Firefox profile, copied the data and now the problem seems to be solved. Thank you for the help!