Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Todays auto-update just crashed FF

  • 3 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por azerrath

azerrath
azerrath
more options

Hi guys, It did it's auto-update and since then FF crashes (almost) everytime I start. Sometimes I am offered safe mode. Then it crashes when I do something like opening options. I restarted Win7, downloaded FF via IE, renamed the Program directory into OldFirefox and installed again, because I read about the clean re-install. No change. Is a complete uninstall necessary? Thanks.

Hi guys, It did it's auto-update and since then FF crashes (almost) everytime I start. Sometimes I am offered safe mode. Then it crashes when I do something like opening options. I restarted Win7, downloaded FF via IE, renamed the Program directory into OldFirefox and installed again, because I read about the clean re-install. No change. Is a complete uninstall necessary? Thanks.

Solução escolhida

Do you use either Citrix Xendesk or Websense Endpoint? There might be a new issue of startup crashes with one or both of those programs and Firefox 48.

https://support.mozilla.org/questions/1133622

Ler esta resposta no contexto 👍 1

Todas as respostas (3)

John99
John99
more options

Does it help if you also try in Windows own safe mode ?

As a clean reinstall did not help also try as a troubleshooting step creating and using a new additional Firefox profile

I suppose it is possible you could have malware so it would be worth scanning with all the tools mentioned in this article

The crash Ids may give us some clue as to what is happening. Key in about:crashes and paste in to the next reply three or four of the crash IDs beginning bp-

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Solução escolhida

Do you use either Citrix Xendesk or Websense Endpoint? There might be a new issue of startup crashes with one or both of those programs and Firefox 48.

https://support.mozilla.org/questions/1133622

azerrath
azerrath Proprietário da pergunta
more options

Thanks jscher2000,

websense was it. Creating a qipcap.dll from an existing dll in the firefox directory solves it. An empty dll will throw an error.

Is it a Firefox problem or Websense?

Thx again, A.