Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Emails not showing in Outlook when using Firefox

  • 2 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por williamlloyd

more options

I'm running an older version of Firefox (16.0.1) which is as far as my OS will let me update. As I'm using an older computer, OS and browser, I've always stayed with the light version of Outlook. This weekend it seems Outlook got rid of the light version and the full version is not letting me see any of my emails. Outlook loads fine, shows all my saved folders but just won't let me see any emails, saved or new. Just blank space in the folder.

I can see the Outlook emails in Safari but its tweaky and difficult to navigate since the Outlook update.

Usually I can find an answer archived somewhere but nothings working. I've tried opening Firefox in safe mode and clearing cookies and cache with no result. Ordinarily I'd just assume that the new Outlook isn't compatible with the older Firefox but everything is being recognized and loading fine with the exception of the emails.

Any help would be appreciated. Thanks

I'm running an older version of Firefox (16.0.1) which is as far as my OS will let me update. As I'm using an older computer, OS and browser, I've always stayed with the light version of Outlook. This weekend it seems Outlook got rid of the light version and the full version is not letting me see any of my emails. Outlook loads fine, shows all my saved folders but just won't let me see any emails, saved or new. Just blank space in the folder. I can see the Outlook emails in Safari but its tweaky and difficult to navigate since the Outlook update. Usually I can find an answer archived somewhere but nothings working. I've tried opening Firefox in safe mode and clearing cookies and cache with no result. Ordinarily I'd just assume that the new Outlook isn't compatible with the older Firefox but everything is being recognized and loading fine with the exception of the emails. Any help would be appreciated. Thanks

Todas as respostas (2)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Yes. Tried starting in safe mode. No change. Also cleared cookies and cache.