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I had to refresh my Firefox and all my sync data vanished! How do I get all my settings, history, add-ons back??

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  • Última resposta por Paul

altmanga
altmanga
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Firefox went wonky on me, so I needed to refresh it. I didn't want to lose all my data, though, so I logged out of my Firefox sync account and then refreshed. After Firefox was done, I logged back in -- but now everything is gone. How do I get it back? I was trying to AVOID this very scenario but now I'm stuck dealing with it!

Firefox went wonky on me, so I needed to refresh it. I didn't want to lose all my data, though, so I logged out of my Firefox sync account and then refreshed. After Firefox was done, I logged back in -- but now everything is gone. How do I get it back? I was trying to AVOID this very scenario but now I'm stuck dealing with it!

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Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.