Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox stopped launching. Uninstalled & reinstalled. Went normally but Firefox still won't launch. The firefox process comes up. help

  • 4 respostas
  • 5 têm este problema
  • 3 visualizações
  • Última resposta por WTC71

WTC71
WTC71
more options

FF 49.0.1, Window 7, 32-bit, Dell Latitude laptop. Firefox stopped launching, i.e. opening the UI. Fails to appear in the Task Manager "Applications" tab. Does appear twice in the Task Manager "Processes" Tab. Two sizes 15576K and 3700K. I tried uninstalling, rebooting, and re-installing. The uninstall appeared to run successfully. The subsequent installation appeared to run correctly. All file folder have correct date/time stamps.

Perhaps there some residual file that needs to be removed in order for Firefox to initialize properly? If so, what/where is it?

HELP, please.

FF 49.0.1, Window 7, 32-bit, Dell Latitude laptop. Firefox stopped launching, i.e. opening the UI. Fails to appear in the Task Manager "Applications" tab. Does appear twice in the Task Manager "Processes" Tab. Two sizes 15576K and 3700K. I tried uninstalling, rebooting, and re-installing. The uninstall appeared to run successfully. The subsequent installation appeared to run correctly. All file folder have correct date/time stamps. Perhaps there some residual file that needs to be removed in order for Firefox to initialize properly? If so, what/where is it? HELP, please.

Solução escolhida

I am facing the same problem in windows 10. see https://support.mozilla.org/en-US/questions/1140455

I have reverted back to 48.0.1 for now and have disabled auto update

Ler esta resposta no contexto 👍 0

Todas as respostas (4)

asifbalgar
asifbalgar
more options

Solução escolhida

I am facing the same problem in windows 10. see https://support.mozilla.org/en-US/questions/1140455

I have reverted back to 48.0.1 for now and have disabled auto update

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Will Firefox launch in its Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

First, make sure firefox.exe does not appear in the Task Manager (Ctrl+Shift+Esc) -- on Windows 7 check the Processes tab, on Windows 10, it might be on the Details tab. You can select firefox.exe and End Process there.

Then:

Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

WTC71
WTC71 Proprietário da pergunta
more options

WTC71 said

FF 49.0.1, Window 7, 32-bit, Dell Latitude laptop. Firefox stopped launching, i.e. opening the UI. Fails to appear in the Task Manager "Applications" tab. Does appear twice in the Task Manager "Processes" Tab. Two sizes 15576K and 3700K. I tried uninstalling, rebooting, and re-installing. The uninstall appeared to run successfully. The subsequent installation appeared to run correctly. All file folder have correct date/time stamps. Perhaps there some residual file that needs to be removed in order for Firefox to initialize properly? If so, what/where is it? HELP, please.
WTC71
WTC71 Proprietário da pergunta
more options

Reverting to the previous version solved the problem. 49.0.1 doesn't work on the 32-bit laptop.

Thanks!