Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

My old sync data is gone when signed in to new device. Don't have access to old device.

  • 2 respostas
  • 3 têm este problema
  • 20 visualizações
  • Última resposta por adil19

adil19
adil19
more options

I have synced my bookmarks and configuration from one of my old device and signed out from the device. Now when I signed on a new device and synced all the data is gone. How can I get back the data?

I have synced my bookmarks and configuration from one of my old device and signed out from the device. Now when I signed on a new device and synced all the data is gone. How can I get back the data?

Todas as respostas (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

adil19
adil19 Proprietário da pergunta
more options

Seburo said

Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article. If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Thank you. Yes, I used it as a backup option. Unfortunately, I don't have copies or backup anywhere else. Thank you for the fast response.