How do I make a trade?
I would like to trade regular donations to the official Mozilla organization in return for official Mozilla personal-response help, meaning either email, live chat, or phone.
I have been trying to find a solution to the problem of Thunderbird not opening links in emails, and between the Mozilla support links and other webs searches, the answers have been cryptic, incoherent, contradictory, and useless. Some of the response I've seen on this question have been downright snotty.
I want someone OFFICIAL from Mozilla to look at my issues when I have them, and respond to me directly, and I'm willing to pay for that service.
I'd sure hate to go back to Outlook and IE for everything...
Todas as respostas (4)
A. Mozilla doesn't provide support. The Thunderbird community, essentially all volunteer BTW, provides support. B. There is no paid support path available C. I don't find any other posts of yours under the name Chaosrider Chaosrider
A & B) This is helpful in that it confirms what I suspected was the case. But, the surest way to NOT get what you want, is to not ask. Thx for the info!
C) That's not surprising, since I just started using Mozilla stuff. Microsoft did something that pissed me off (I don't remember what that was, specifically), so I decided to give Mozilla products a try.
Firefox in general I like a very great deal. For some/many applications, it seems to do a better job than IE.
I just started using a new email address, so I decided to feed that to Thunderbird rather than my traditional Outlook. It generally works OK, but not being able to open links in email messages is lame beyond belief! I can see setting that as a default for security reasons, but it should be something that is easily changed with a few mouse clicks.
But, it isn't.
If I get a message in Thunderbird with a link that won't open, I can forward it to my other email, which I read using Outlook, and the link(s) open just fine. No chance I would give up Outlook for Thunderbird under these conditions, of course.
I looked around for the answer a fair amount (before I actually started my Mozilla account), and some of the responses to other people who asked this question disturbed me. One of the "advisors" was fairly snotty about telling someone (not me) that if it didn't work, they did something wrong.
Duh. No need to be snarky about it. If someone asks a question, it's not unreasonable to assume that they are asking because they don't know the right thing to do.
Hence, my inquiry about paid support, which is apparently not available. OK, that's fine. But some QA on snarky "advisors" would still be helpful.
TCS
If I get a message in Thunderbird with a link that won't open
https://support.mozilla.org/kb/hyperlinks-in-messages-not-working
If you're having difficulties to set your default browser in Win10 you should ask in a Microsoft forum.
Thanks for your suggestion, but that's not the problem.
I previously had IE set as my default browser. Things opened fine in Outlook but, at least starting yesterday, wouldn't open at all in Thunderbird.
I was ready to switch to Firefox as my default browser anyhow, so I made that switch. Things opened fine in Firefox from Outlook but, at least starting yesterday, wouldn't open at all in Thunderbird.
And today, mysteriously, things open just fine in Thunderbird!
In my last chat with Microsoft, I gave them a ration about their apparent inability to understand the concept of regression testing. I have no idea if that's the case here, but if the QA failure fits...
- -)
Anyway, if it works, it works, and today it does, so I'm a happy camper!
Thanks to you and the other folks who offered assistance.
TCS