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Website opens, but when I use search option I get a blank website page

  • 3 respostas
  • 3 têm este problema
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  • Última resposta por MMUY

MMUY
MMUY
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The site is newspapers.com. I have used it for years through Mozilla Firefox and never had a problem until 2018. I can get to my account, my saved searches, my profile, etc. But when I click on the search option, all I get is a blank newspapers.com page. It works normally with Chrome and IE. I am using Windows 7. Screen shot uploaded. OK well the screen shot is not uploading for some unknown reason. HELP! Thanx.

The site is newspapers.com. I have used it for years through Mozilla Firefox and never had a problem until 2018. I can get to my account, my saved searches, my profile, etc. But when I click on the search option, all I get is a blank newspapers.com page. It works normally with Chrome and IE. I am using Windows 7. Screen shot uploaded. OK well the screen shot is not uploading for some unknown reason. HELP! Thanx.
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Modificado por MMUY a

Solução escolhida

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
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TyDraniu
TyDraniu
  • Top 25 Contributor
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Works OK on my side.

Go to menu ≡ and Open private window. Check if problem exists in the private mode.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Solução escolhida

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
MMUY
MMUY Proprietário da pergunta
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Private window worked and left click reload with shift cleared it up on the website. Thank you!