Firefox crashes
I just turned on my computer, then when I tried to start Firefox it only shows the Crash Reporter screen.
Crash ID: bp-bfcc9c31-c9be-4c85-8283-ab7f01180603
Todas as respostas (1)
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ user32.dll
Suggest since you are @ version 1709 of Windows 10 you backup this to a safe place :
Then update Windows 10 to 1803 :
If still issues : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 60.0.1 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.