TB 'not responding' since last update
i have tried start in safe-mode windows, disable all addons, disable antivirus, uninstall-delete all personal data (Users/appdata in windows) and install again. the problem continues. Only works when TB in OFFLINE mode or PC not connect to network. When i connect to internet or disable OFFLINE mod TB not responding again. i realized some problem about accounts then i have delete some account (gmail, aol, yahoo). Its works fine only outlook and hotmail accounts. But now i couldnt adding new account because when i open 'Create New Account' window TB again not responding. And there is no information about this situation in Help>Troubleshooting Information
Here i copied tecnical information from Help>Troubleshooting Information
Application Basics
Name: Thunderbird Version: 52.8.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180516145259 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-06631d1c-5b49-47d0-a9b2-cae260180510 (10.05.2018) https://crash-stats.mozilla.com/report/index/bp-49a0f2e8-ce3e-4078-b1cd-bb4ed0171231 (31.12.2017)
Extensions
Lightning, 5.4.8, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 52.8.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 6ea5d8a1-3882-4e24-b381-1549068ccc7
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1528750865
places.history.expiration.transient_current_max_pages: 122334
security.sandbox.content.tempDirSuffix: {b579370c-d1f9-470a-bedb-99e27e705491}
Graphics
GPU #1
Description: Intel(R) HD Graphics 620
Vendor ID: 0x8086
Device ID: 0x5916
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 22.20.16.4815
Driver Date: 9-26-2017
GPU #2
Description: NVIDIA GeForce 940MX
Vendor ID: 0x10de
Device ID: 0x134d
RAM: 4096
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll
Driver Version: 23.21.13.8875
Driver Date: 12-20-2017
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
i have tried start in safe-mode windows, disable all addons, disable antivirus, uninstall-delete all personal data (Users/appdata in windows) and install again. the problem continues. Only works when TB in OFFLINE mode or PC not connect to network. When i connect to internet or disable OFFLINE mod TB not responding again. i realized some problem about accounts then i have delete some account (gmail, aol, yahoo). Its works fine only outlook and hotmail accounts. But now i couldnt adding new account because when i open 'Create New Account' window TB again not responding. And there is no information about this situation in Help>Troubleshooting Information
Here i copied tecnical information from Help>Troubleshooting Information
Application Basics
Name: Thunderbird
Version: 52.8.0
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.8.0
Profile Folder: Open Folder
(Local drive)
Application Build ID: 20180516145259
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
Profiles: about:profiles
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports
https://crash-stats.mozilla.com/report/index/bp-06631d1c-5b49-47d0-a9b2-cae260180510 (10.05.2018)
https://crash-stats.mozilla.com/report/index/bp-49a0f2e8-ce3e-4078-b1cd-bb4ed0171231 (31.12.2017)
Extensions
Lightning, 5.4.8, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
extensions.lastAppVersion: 52.8.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 6ea5d8a1-3882-4e24-b381-1549068ccc7
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
media.gmp.storage.version.observed: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1528750865
places.history.expiration.transient_current_max_pages: 122334
security.sandbox.content.tempDirSuffix: {b579370c-d1f9-470a-bedb-99e27e705491}
Graphics
GPU #1
Description: Intel(R) HD Graphics 620
Vendor ID: 0x8086
Device ID: 0x5916
RAM: Unknown
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Driver Version: 22.20.16.4815
Driver Date: 9-26-2017
GPU #2
Description: NVIDIA GeForce 940MX
Vendor ID: 0x10de
Device ID: 0x134d
RAM: 4096
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvlt.inf_amd64_a061a5d566db3269\nvldumd.dll
Driver Version: 23.21.13.8875
Driver Date: 12-20-2017
Features
Direct2D: false
DirectWrite: true (10.0.17134.1)
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia
AzureCanvasAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.13.1
4.13.1
NSS
3.28.6
3.28.6
NSS Util
3.28.6
3.28.6
NSS SSL
3.28.6
3.28.6
NSS S/MIME
3.28.6
3.28.6
Modificado por hllktlhndd a
Solução escolhida
Please try beta http://www.mozilla.org/en-US/thunderbird/channel/
Ler esta resposta no contexto 👍 1Todas as respostas (1)
Solução escolhida
Please try beta http://www.mozilla.org/en-US/thunderbird/channel/