Firefox account recovery
Dear Firefox support, 2 step security code 10 digit code is lost and can't sign in to Firefox account. I have set authentification app but I deleted the app while I'm signed in and now I don't get 6 digit code neither. Do I lose my account? I don't want to lose all my bookmarks.
Thank you for your kind help.
Solução escolhida
You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.
In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.
Ler esta resposta no contexto 👍 1Todas as respostas (4)
Solução escolhida
You can use your backup codes to login, assuming you did record them upon enabling 2-step authentication. Otherwise I think you lost your account.
In any case, this wouldn't impact your existing bookmarks in Firefox for Android. But you couldn't sync with another device anymore.
Thanks for your advice. I opened my account wfrom PC and I was still signed in,so I was able to disable two-step sign in and removed the code. Now,I'm able to sign in to Firefox on my Android. Anyhow, thanks so much for the kind help from you. Have a nice day!
i have a backup code for account but i have the same issue i am not do this myself but the app was updated itself and deleted every account is that any way to recover my account i have a lot of password stored i lost everything
Modificado por valasudurai a
valasudurai,
please start a new topic for your problem. https://support.mozilla.org/questions/new