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After reset to default, does not remember my user names or passwords, or frequently used websites (e-mail locations)?

ArchtAtty
ArchtAtty
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Mozilla stated it was running slowly and suggested I reset it to return it to defaults as a cure, and that it would remember my frequently used websites (e-mail locations), and my Passwords to various User Names. It did not remember my websites, passwords, or user names. How can I restore the prior settings?

Mozilla stated it was running slowly and suggested I reset it to return it to defaults as a cure, and that it would remember my frequently used websites (e-mail locations), and my Passwords to various User Names. It did not remember my websites, passwords, or user names. How can I restore the prior settings?

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi ArchtAtty, I'm sorry to hear about this problem.

Could I suggest as the first step that you shut down and restart Windows to release any file locks and complete any pending updates.

Next, check the steps in the following thread to build a new profile with your old data: I did a Reset of Firefox - How do i get add my 'Old firefox data' back?