Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

After reinstalling Windows and Firefox, my device is no longer recognized as the same.

  • 2 respostas
  • 1 tem este problema
  • 11 visualizações
  • Última resposta por jendevi1

more options

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil

Hello Frefox-Community, I had to reinstall windows and Firefox. I was logged into my Firefox account and tab and bookmark synchronization was enabled. After the reinstallation the PC is not recognized as the original device even though it has the same name and user login. The tabs and bookmarks are not synchronized and restored. How can I merge the data or change the devices in Firefox? Best, Phil
Capturas de ecrã anexadas

Modificado por jendevi1 a

Todas as respostas (2)

more options

Sync synchronizes among running devices, so it obviously can't sync from your old installation. If you have any other devices, then you can still restore, otherwise you have destroyed your data.

If your profile is important to you, you should make periodic backups, as Sync is not a backup solution.

more options

So this means my bookmarks are lost? (Tabs I can restore by accessing the sync options.) That's a shame. It should be key of a sync function to be capable to restore and merge data out of existing profiles.