Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Not receiving emails with a @btinternet.com address

  • 1 resposta
  • 1 tem este problema
  • 4 visualizações
  • Última resposta por Wayne Mery

kimbedford99
kimbedford99
more options

Hi - my email address @btinernet.com works fine with sending emails but I have not received any emails into this address through Thunderbird for several days and I have used Thunderbird for years. I can get my emails if I go to BT mail but nothing is coming through Thunderbird.

I've checked all the usual parameters etc in the accounts setting and all look fine and my computer guru spend an hour last night trying to sort out the problem and was baffled.

Any help would be most appreciated

many thanks

Kim

Hi - my email address @btinernet.com works fine with sending emails but I have not received any emails into this address through Thunderbird for several days and I have used Thunderbird for years. I can get my emails if I go to BT mail but nothing is coming through Thunderbird. I've checked all the usual parameters etc in the accounts setting and all look fine and my computer guru spend an hour last night trying to sort out the problem and was baffled. Any help would be most appreciated many thanks Kim

Todas as respostas (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

You might also inform them of your difficulty.