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  • Última resposta por brisu

kathleen7
kathleen7
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Hi,

I have been experiencing on and off problems with the outgoing e-mail. It says it failed to log in my account. With all of my accounts.

Nothing changed as far of the settings go, I triple checked them even with my provider. The problem seems to be in Thunderbird. If I use another e-mail program I don't have any problems. Also tried after disabling all of the add-ons but same problem.

Is this a bug?

Love to hear how we can fix this.

Hi, I have been experiencing on and off problems with the outgoing e-mail. It says it failed to log in my account. With all of my accounts. Nothing changed as far of the settings go, I triple checked them even with my provider. The problem seems to be in Thunderbird. If I use another e-mail program I don't have any problems. Also tried after disabling all of the add-ons but same problem. Is this a bug? Love to hear how we can fix this.

Todas as respostas (1)

brisu
brisu
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Hello,

Sorry to hear that you are having trouble with Thunderbird.

Make sure to post Thunderbird support forum for future issues regarding Thunderbird so we could best assist you.

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in Safe Mode?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?