Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Unable to update TB...keep getting Setup message

  • 1 resposta
  • 1 tem este problema
  • 17 visualizações
  • Última resposta por Toad-Hall

Monty
Monty
more options

Hello,

I successfully installed TB over a year ago and yesterday started the process to update the program to the current version. I get a message "Setup - Your computer must be restarted to complete a previous upgrade of TB. Reboot or restart the PC."

I've tried several times...either restarting or rebooting...and keep getting the same message over and over. I went to the Windows 10 app area and tried to remove TB to start over but get the same message when I try to remove TB. No joy.

What next?

Regards,

Monty

Hello, I successfully installed TB over a year ago and yesterday started the process to update the program to the current version. I get a message "Setup - Your computer must be restarted to complete a previous upgrade of TB. Reboot or restart the PC." I've tried several times...either restarting or rebooting...and keep getting the same message over and over. I went to the Windows 10 app area and tried to remove TB to start over but get the same message when I try to remove TB. No joy. What next? Regards, Monty

Solução escolhida

Something did not get updated correctly, I have known this to occur if another update, usually a Windows OS update, happened to occur at the same time, so things got confused.

Exit Thunderbird - if running. Thunderbird will be installed in this location: C:\Program Files (x86)\Mozilla Thunderbird

Delete that 'Mozilla Thunderbird' folder. Then empty the computer 'Recycle Bin'

Get a fresh download from here - choosing prefered language and Windows OS version. https://www.thunderbird.net/en-US/thunderbird/all/

It will probably get downloaded to your 'Downloads' folder, click on the downloaded file to install.

Ler esta resposta no contexto 👍 0

Todas as respostas (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Solução escolhida

Something did not get updated correctly, I have known this to occur if another update, usually a Windows OS update, happened to occur at the same time, so things got confused.

Exit Thunderbird - if running. Thunderbird will be installed in this location: C:\Program Files (x86)\Mozilla Thunderbird

Delete that 'Mozilla Thunderbird' folder. Then empty the computer 'Recycle Bin'

Get a fresh download from here - choosing prefered language and Windows OS version. https://www.thunderbird.net/en-US/thunderbird/all/

It will probably get downloaded to your 'Downloads' folder, click on the downloaded file to install.