can not receive emails.
Can not receive emails for [email edited from public] @fairpoint.net. Please call to help walk me through this. I am not tech savy. Thank you.
Modificado por James a
Todas as respostas (1)
You need to supply information so the forum can understand your setup.
What OS are you using? Windows 10 or MAC OS ? What version of Thunderbird are you using? Did the problem occur immediately after a Thunderbird update? What Anti-Virus product are you using? Are you talking about an Imap or Pop mail account? Is the problem only with receiving email or is there a problem sending as well? Do you have other mail accounts/email address which are receiving ok - so it is just the one account ? Is Thunderbird in Online mode? - If it is Offline then that explains why there is no access to internet. What error message do you get when you try to 'Get Messages'? - post image of it.
What server settings are you using - post info of the following: In Thunderbird
- Help > More Troubleshooting Information
- Scroll down to 'Mail and News Accounts' section
- Copy all the data and post it into this forum question.