Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

thunderbird installation fail

  • 2 respostas
  • 0 têm este problema
  • 1 visualização
  • Última resposta por richpa28r

richpa28r
richpa28r
more options

thunderbird stopped working after years. but it is not letting me do a clean install. i ran Revo Uninstaller to make sure i cleaned out previous bits of the program. used CCleaner to make sure every other fragment was removed, and restarted my windows 11 pro pc. then downloaded a fresh copy of thunderbird, and installed. everything worked well, got to the "FINISH" button, and it asked if i wanted to start thunderbird.

then i get this error message: "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window."

how is this even possible? i made sure every vestige of thunderbird had been removed!

thunderbird stopped working after years. but it is not letting me do a clean install. i ran Revo Uninstaller to make sure i cleaned out previous bits of the program. used CCleaner to make sure every other fragment was removed, and restarted my windows 11 pro pc. then downloaded a fresh copy of thunderbird, and installed. everything worked well, got to the "FINISH" button, and it asked if i wanted to start thunderbird. then i get this error message: "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window." how is this even possible? i made sure every vestige of thunderbird had been removed!

Todas as respostas (2)

richpa28r
richpa28r Proprietário da pergunta
more options

just to be thorough, i did it all again, but this time i opened task manager and made sure there were no processes running for thunderbird BEFORE i did a clean install. i got the same error message opening up thunderbird: Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window.

what gives.

richpa28r
richpa28r Proprietário da pergunta
more options

by luck i stumbled upon the solution. I went into USERS/myname/apps, also the roaming one, and deleted any folders that said THUNDERBIRD or MOZILLA on them. then i clicked on the tunderbird icon, and it opened right up. and surprisingly, all my stored emails were still there!