Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Invalid Hex String:Null Error When Using Recovery Key

  • 2 respostas
  • 0 têm este problema
  • 11 visualizações
  • Última resposta por James

Cloud Mobile
Cloud Mobile
more options

Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. That was a few years ago; I gave up and went back to Chrome. Trying again to regain access to my FF account now, if possible. I don't have the backup codes, but I do have the 32 character recovery code, but I'm getting this error (screenshot) trying to use it. I tried the key with spaces (8 4-character blocks) and without, got the error both times. What am I doing wrong here?

Hi, I'm trying to recover my FF account using the recovery key. I used Google Authenticator for 2FA, reset the phone, found out GA doesn't back 2FA accounts up remotely. That was a few years ago; I gave up and went back to Chrome. Trying again to regain access to my FF account now, if possible. I don't have the backup codes, but I do have the 32 character recovery code, but I'm getting this error (screenshot) trying to use it. I tried the key with spaces (8 4-character blocks) and without, got the error both times. What am I doing wrong here?
Capturas de ecrã anexadas

Todas as respostas (2)

Dropa
Dropa
more options

If your 2A fails and email reset code don't work that account is a lost account at this point. There's nothing forum users here can help to recover account or codes.

James
James
  • Top 25 Contributor
  • Moderator
more options

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys

Note if you reset password it will delete what you have synced.