Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Unable to create existing account

  • 2 respostas
  • 0 têm este problema
  • 10 visualizações
  • Última resposta por Roland Tanglao

bob.stedman
bob.stedman
more options

I have connected my wifes outlook acc. and my Gmail acc. without issue, one on each of the user profiles, but with the 3rd my Outlook acc, I keep getting the "Unable to log in at server..." error. The Name/email/password are all correct. I have tried connecting my 3rd email account (+New/Existing Mail Account) as the 2nd account on different profiles but I get the same error trying to connect my Outlook acc.. I have verified that Thunderbird is configured to accept cookies. Is there some issue with having 2 outlook accounts linked to the same instance of Thunderbird?? (I hope not!! - that would be a complete deal-breaker!) Is there anything else I can try? Many thanks

I have connected my wifes outlook acc. and my Gmail acc. without issue, one on each of the user profiles, but with the 3rd my Outlook acc, I keep getting the "Unable to log in at server..." error. The Name/email/password are all correct. I have tried connecting my 3rd email account (+New/Existing Mail Account) as the 2nd account on different profiles but I get the same error trying to connect my Outlook acc.. I have verified that Thunderbird is configured to accept cookies. Is there some issue with having 2 outlook accounts linked to the same instance of Thunderbird?? (I hope not!! - that would be a complete deal-breaker!) Is there anything else I can try? Many thanks
Capturas de ecrã anexadas

Todas as respostas (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

you might try logging the process so we have some fact to look at. https://thunderbirdtweaks.blogspot.com/2021/10/logging-new-account-wizard.html

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi b.stedman

For live.com, outlook.com, hotmail, etc I don't believe you have to enter your password and that entering a password into the "Set Up Your Existing Email Address" will cause it to fail.

Instead please: a) Leave the password field blank b) click on Done

This should result in c) your browser (Firefox, Chrome, etc) opening up a dialogue asking you to enter your password. <-- Yes this is confusing and should be improved!

Matt is correct a log would help if a) and b) don't help.

Cheers! ...Roland