Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

"Account disconnected" error

  • 5 respostas
  • 0 têm este problema
  • Última resposta por nobody

more options

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already.

What do?

I am signing into my Mozilla account on a new computer with a clean Firefox install. I'm able to get into my account using an authorization code to my email, but Firefox Sync isn't working so no bookmarks/passwords/history/etc. I have a persistent "account disconnected" with a yellow triangle icon. Upon clicking through, I see "Please sign in to reconnect [my email address]" with a sign in button. Signing in does nothing. What's really strange is that my other Mozilla account works fine, which leads me to believe this is an account issue—except that I've synced this account across several devices already. What do?

Todas as respostas (5)

more options

I am on Ubuntu, if it's relevant.

Útil?

more options

Did you previously used Sync on this device? This could be caused by using the wrong password.

Can you login to the Mozilla Account via this web page?

Útil?

more options

I have not previously used Sync on this device other than the couple attempts I made yesterday to get it set up. I am able to log in to the account via the webpage (and use the account with Sync on other devices) but Sync is nonfunctional.

Útil?

more options

You can open about:sync-log via the location bar to see if recent Sync logs are available. You can upload the file to a website if you can't post the content of the file in a reply.

Útil?

more options

Útil?

Colocar questão

Deve iniciar a sessão com a sua conta para responder às mensagens. Por favor, comece uma nova pergunta, se ainda não tiver uma conta.