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unable to open or view within body of an e mail

  • 3 respostas
  • 0 têm este problema
  • Última resposta por Matt

jan.evans444
jan.evans444
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I can receive e mails but unable to open anything contained within body of e mail. e.g. P & O Cruises will send an e mail advertising cruise but when it says click on open to view - It will not open up. many thanks

I can receive e mails but unable to open anything contained within body of e mail. e.g. P & O Cruises will send an e mail advertising cruise but when it says click on open to view - It will not open up. many thanks

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frisée
frisée
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Under Account Settings/Server Settings have you ticked "Automatically download new messages" to get the message body?

Or have you 'Fetch headers only' ticked? This would result in blank emails being received

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christ1
christ1
  • Top 25 Contributor
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Are you viewing messages in plain text or HTML? In case of the former, in the main Thunderbird window, try View (Alt-V) - Message Body As - Original HTML. In HTML view you're not supposed to click 'Open' anywhere to view the body of a message.

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Matt
Matt
  • Top 25 Contributor
  • Moderator
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I have closed https://support.mozilla.org/en-US/questions/1485874 as a duplicate of this topic with a referral to https://support.mozilla.org/en-US/kb/hyperlinks-in-messages-not-working for more information on links not working.

This appears to be a hyperlink issue to me.

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