Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox stuck downloading the upgrade version

  • 2 respostas
  • 12 têm este problema
  • 8 visualizações
  • Última resposta por rjohnson19

more options

While attempting to upgrade from 3.6.6 to 3.6.7 Firefox got stuck-i.e- in the help box at top it says 'downloading firefox 3.6.7' and I cannot get it to stop- consequently I cannot download the upgrade at all because I am told 'you must close Firefox to continue'

== upgrading to 3.6.7

While attempting to upgrade from 3.6.6 to 3.6.7 Firefox got stuck-i.e- in the help box at top it says 'downloading firefox 3.6.7' and I cannot get it to stop- consequently I cannot download the upgrade at all because I am told 'you must close Firefox to continue' == upgrading to 3.6.7

Todas as respostas (2)

more options

Deborah,

Try the following:

After closing Firefox, Remove the files in the updates and updates\0 folder: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates C:\Program Files\Mozilla Firefox\updates\

(Replacing <user> with your Vista user name.)

See http://kb.mozillazine.org/Software_Update (Software Update not working properly)


If that doesn't work, try downloading the Firefox installer from http://www.getfirefox.com and running it, after exiting Firefox. Your settings won't be lost with this upgrade install.

more options

Thank you rjohnson- I just managed to solve it myself just prior to your post here and am glad you posted because I was wondering where to go to let people know it was now solved.

But again- thanks so much for such a prompt response to my problem- I certainly appreciate it!

Deborah