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I was requested to do a software update, but the window just keeps showing that it is connecting to the update server. How long should it take?

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BettyAst
BettyAst
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I was requested by Mozilla Firefox to do an update, and per the request I clicked on the update. A window came up (it is now gone@#$^&!!!!) and it just kept repeating that it was connecting to the update server. It appeared to be actively trying to connect, but I never got a message saying that it did and that the update had indeed been done. Can you please assist me with this issue?

I was requested by Mozilla Firefox to do an update, and per the request I clicked on the update. A window came up (it is now gone@#$^&!!!!) and it just kept repeating that it was connecting to the update server. It appeared to be actively trying to connect, but I never got a message saying that it did and that the update had indeed been done. Can you please assist me with this issue?

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cor-el
cor-el
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Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

XP: 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.