Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Can not install Firefox. Error cites FF is running and must be closed but can't be found. How close?

  • 1 resposta
  • 2 têm este problema
  • 1 visualização
  • Última resposta por David McRitchie

more options

The installer says "'FF' is already running but is not responding. To open a new window, you must first close the existing 'FF' process, or restart your system." I have uninstalled it in all acocunts and there are no references to FF anywhere I can find, to include the Task Manager applications.

The installer says "'FF' is already running but is not responding. To open a new window, you must first close the existing 'FF' process, or restart your system." I have uninstalled it in all acocunts and there are no references to FF anywhere I can find, to include the Task Manager applications.

Todas as respostas (1)

more options

After the download,

  1. bring up the download manager ("Ctrl+J") and start your installs. As soon as the install comes up,
  2. close Firefox with File > Exit or "Firefox" button > Exit. Give Firefox some time to close.
  3. If install does not proceed, terminate "firefox.exe" and "plugin-container.exe" from the "Processes" tab in the Windows Task Manager.
    • Windows 7 shortcut to the WTM is "Ctrl+Shift+Esc"
    • or on any Windows system from "Ctrl+Shift+Esc" then choose Windows Task Manager.
    • Make sure that "firefox.exe" is no longer running -- if it is still running then terminate it by selecting the use "End Process" button or from context menu, and do the same for "plugin-container.exe" if it is found there.
  4. proceed with the install.

Modificado por David McRitchie a