Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

After using Reset Firefox I can't open. Have uninstalled and reinstalled but it says my Firefox profile cannot be loaded

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por ideato

icanbeme2005
icanbeme2005
more options

For several days I got a pop up message asking me to start in safe mode or reset. I figured after choosing safe mode and still getting the message I must need to choose reset. When I did that it very slowly started removing files into an "Old Firefox Data" folder that was created. After that point I have been unable to open Firefox. When I try I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I have uninstalled/reinstalled and rebooted my machine many times and still nothing.

For several days I got a pop up message asking me to start in safe mode or reset. I figured after choosing safe mode and still getting the message I must need to choose reset. When I did that it very slowly started removing files into an "Old Firefox Data" folder that was created. After that point I have been unable to open Firefox. When I try I get the message "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I have uninstalled/reinstalled and rebooted my machine many times and still nothing.

Todas as respostas (2)

metalman630
metalman630
more options

Try things in here...http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues

ideato
ideato
more options

hello icanbeme2005, type in start box %APPDATA%\Mozilla\Firefox see if you have profiles.ini file, if yes delete it, and check it again.

see also : Recovering important data from an old profile

Transferring data to a new profile - Firefox

and : Copying files between profile folders , because you already have "Old Firefox Data" folder after reset firefox.

thank you