Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

I can't reinstall firefox, I get the "profile cannot be loaded" error and no solution I've found works. The /appdata/roaming/mozilla folder is inaccessible.

  • 1 resposta
  • 2 têm este problema
  • 1 visualização
  • Última resposta por fuzzspanden

more options

I'm on Win7, 64 bit. I originally uninstalled because a program changed my new tab page to something unwanted and I had literally no way of changing it back. Now every time I reinstall it I get the "profile cannot be loaded, it may be missing or inaccesible" error, and I cannot create a new profile. Every time I try any method of opening the profile editor, I get the "profile cannot be loaded" error then too. I can't access the folder under /appdata/roaming/mozilla at all. It says it is inaccesible and access is denied, and trying to delete it tells me that I don't have permission (even though I'm the admin). No other fix I have seen has worked. Can anyone help, please?

I'm on Win7, 64 bit. I originally uninstalled because a program changed my new tab page to something unwanted and I had literally no way of changing it back. Now every time I reinstall it I get the "profile cannot be loaded, it may be missing or inaccesible" error, and I cannot create a new profile. Every time I try any method of opening the profile editor, I get the "profile cannot be loaded" error then too. I can't access the folder under /appdata/roaming/mozilla at all. It says it is inaccesible and access is denied, and trying to delete it tells me that I don't have permission (even though I'm the admin). No other fix I have seen has worked. Can anyone help, please?

Solução escolhida

I ran a virus scan, cleaned up a single piece of adware, restarted, and it suddenly worked. I'm not sure what exactly caused it to begin working but it did so I consider this matter closed.

Ler esta resposta no contexto 👍 0

Todas as respostas (1)

more options

Solução escolhida

I ran a virus scan, cleaned up a single piece of adware, restarted, and it suddenly worked. I'm not sure what exactly caused it to begin working but it did so I consider this matter closed.