couldn't open firefox

hello. I had the to try to open Firefox, to do something, but you showed me this message: error platform version 130.0.1 is not compatible with min version >=130.0… (read more)

hello.

I had the to try to open Firefox, to do something, but you showed me this message: 

error platform version 130.0.1 is not compatible with min version >=130.0 max version <=130.0 what do you suppose me, to do now?

Asked by ra.l 1 minute ago

Gmail: Moving and archiving won't delete from the server

Basically, I'm trying to use Thunderbird to clear some space on my Gmail account. I'm using IMAP. However that just won't work (most of the time). If I archive emails to … (read more)

Basically, I'm trying to use Thunderbird to clear some space on my Gmail account. I'm using IMAP. However that just won't work (most of the time). If I archive emails to a local archive or move it to a local folder, a) nothing happens, b) the files are actually moved (and appear in the archive folders)... but the mails remain on the server when checking through Gmail itself. Also, the mails reappear after 10-20 minutes. c) mails are actually moved and they are removed from the server. Mostly it's a or b.

I have tried all deletion options... delete directly (doesn't appear to work), mark as deleted (won't free up space) or move to Trash. Depending on the folder it used to work for a short while, with the mails appearing in the trash folder, ready for deletion. But that stopped working again.

This is all super frustrating and I have no idea if this is a bug or expected behaviour.

Asked by kadajawi 1 day ago

Last reply by Toad-Hall 7 minutes ago

Moving filed mails to standard location

I have TB 115.15.0 on an old PC (W10) I want to move TB to a new PC (W11) If I go to Help> Troubleshooting Information And click on show folder it gives location of m… (read more)

I have TB 115.15.0 on an old PC (W10) I want to move TB to a new PC (W11)

If I go to Help> Troubleshooting Information And click on show folder it gives location of my profile as: C:\Users\Rick\AppData\Roaming\Thunderbird\Profiles\4p8y3fgt.Rick Now that does contain ‘a mail folder’ of 48MB but it is not all of my filed mail. (local folders There is a filed mail folder for (local folders) at: E:\My email\Local Folders ( this is where my overall filed mails are) E:\My email\pop3.btconnect.com (this is an older account, no longer used)

I would like to get them both onto the C:\ active profile On new PC application & data will both be in C:\

What is best approach to homogenise the data so all on C:\ location data to new W11 PC ….. assuming I should first move stored mail to C:\ get it all working OK;

I'll do that Anybody advise on steps ? TB installed on C:\ On E: there are 2 folders E:\My email\Local Folders ( this is where my overall filed mails are) E:\My email\pop3.btconnect.com (this is an older account, no longer used)

I would like to get them onto the C:\ active profile Then I can move the lot to a new PC

Asked by rick_hughes 1 hour ago

Last reply by david 10 minutes ago

Installing self-distributed addons on firefox for android

Since my addon was unlisten from AMO and I've been told to self-distribute it cause the audience is too small, I created a website that hosts it. Installation works fine … (read more)

Since my addon was unlisten from AMO and I've been told to self-distribute it cause the audience is too small, I created a website that hosts it. Installation works fine on desktop, on mobile it just downloads the file.

Is there any way to distribute this addon for mobile users?

I used .xpi file that I downloaded from AMO page and response has correct content-type headers. I distribute it here if anyone wants to check whats going on https://ifv.banocean.com

Asked by kontakt.ocean 14 hours ago

Last reply by TyDraniu 14 minutes ago

Windows 11 killed my 23 year old Firefox

When I tried to open Firefox it said "Platform version :130.0.1 is not compatible with minVersion >= 130.0 maxVersion < 130.0 I would like to find the thousa… (read more)

When I tried to open Firefox it said "Platform version :130.0.1 is not compatible with minVersion >= 130.0 maxVersion < 130.0

I would like to find the thousands of bookmarks I have saved over the years and get my old setup back up and running.

Thank you to anyone who can help.

Jim

Asked by Jim462 2 hours ago

Last reply by TyDraniu 29 minutes ago

  • Solved

Unable to login to Synchrony Bank on Firefox 130.0.1 on Linux

This topic appears to show up a few times, but none of the solutions work for me (e.g. they were using A/V or "it just worked"). The error I get is also different. This … (read more)

This topic appears to show up a few times, but none of the solutions work for me (e.g. they were using A/V or "it just worked"). The error I get is also different.

This a pretty fresh install (migrating from Chrome so I'm currently re-logging into all my sites to ensure I can access everything I need.. and going through MFA hell heheheheh).

Everything is mostly fine, except for Synchrony Bank.

I go to login at https://auth.synchronybank.com/account/login, enter _any_ username or password (doesn't matter if I enter the right details or the wrong ones), and as soon as I click "sign in" I get an error page

Looking in developer console, the error reason given is NS_ERROR_NET_INTERRUPT while trying to POST to auth.synchronybank.com. Every so often I get PR_IO_TIMEOUT_ERROR but over 90% of the time it's NET_INTERRUPT.

This occurs also in private browsing and also in safe mode. I even created a new profile and tested it from there; same issue.

I've tried lots of things related to this (e.g. setting network.http.http3.enable to false), added the domain to the advanced tracking exception list, and I'm running out of ideas.

I can see traffic flowing to akamai but (it being https) I can't see what's inside the traffic. Could akamai be objecting to something in the content?

FWIW, I can login with Chrome on the same machine.

Asked by Stephen 13 hours ago

Answered by NoahSUMO 10 hours ago

High Processor Usage with Thunderbird Window Closed (Mac)

This is a continuation of a problem I reported earlier... https://support.mozilla.org/en-US/questions/1442170 Updating to version 115.9 did not solve the problem. Today… (read more)

This is a continuation of a problem I reported earlier... https://support.mozilla.org/en-US/questions/1442170

Updating to version 115.9 did not solve the problem. Today I updated to 115.10.1 and the problem persists. Thunderbird is also recommending that I update to version 116, but I don't even see that listed on the Mozilla web page for the change logs.

Thunderbird 115.10.1, Mac OS 10.13.6, iMac 20-in Early 2008 model.

I can open Thunderbird and check mail in multiple accounts. If I close the Thunderbird window (but leave the app running), CPU usage will eventually jump up to more than 100%. It does not happen right away, but could take 10 minutes or so. Currently it is at 115% processor usage. If I open the Thunderbird window again, the processor usage drops to under 8%, then drops again to below 0.4%.

Asked by John Gilbert 22 hours ago

Last reply by Wayne Mery 41 minutes ago

Cannot see new emails

When I switched my computer on this morning, Thunderbird refused to dowload new emails. Nothing I have tried solves the problem. A message in Crash Reports says: "Shutd… (read more)

When I switched my computer on this morning, Thunderbird refused to dowload new emails. Nothing I have tried solves the problem. A message in Crash Reports says:

"Shutdown hanging at step XPCOMShutdownThreads. Something is blocking the main-thread".

My copy of Thunderbird is up-to-date and accesses two accounts (Gmail and my university account (IMAP)). New emails are missing from both.

Any advice on how to solve this problem would be appreciated.

Thank you,

David Harvey (david.harvey425@gmail.com)

Asked by David Harvey 1 day ago

Last reply by david 44 minutes ago

Thunderbird keeps generating inbox-n folders

I have been running Thunderbird for many years, currently on a Windows 10 PC, and always been pleased with its performance. Using it to monitor 5 email accounts, each on … (read more)

I have been running Thunderbird for many years, currently on a Windows 10 PC, and always been pleased with its performance. Using it to monitor 5 email accounts, each on a separate folder. Recently I noticed that on three of the accounts extra folders are appearing named inbox-1, inbox-2, inbox-3... then inbox-5 appeared today. There is also inbox.msf.compact-backup and a couple of nstmp folders. They contain copies of all emails in the main inbox over differing periods but going back to 2016 when it was first loaded.

I assume this is something to do with compacting but why has it started it doing now and how do I get rid of these folders which are, presumably, duplicating all my messages and taking up disk space.

Regards,

   Tad O~

Thunderbird ver 128.2.2esr POP3

Asked by ian.catchpole 21 hours ago

Last reply by david 49 minutes ago

Can't establish connection with Xfinity server.

A recent Windows update on my Dell laptop resulted in an unusable copy of Windows(thanks Microsoft). After much time and effort, Microsoft's only solution was to do a fre… (read more)

A recent Windows update on my Dell laptop resulted in an unusable copy of Windows(thanks Microsoft). After much time and effort, Microsoft's only solution was to do a fresh install of Windows which we did. Of course all software and apps had to be reinstalled. I have used Thunderbird on this laptop for years successfully. I downloaded the most current verision of Thunderbird and installed it. I then attempted to add my email account. I entered my name, email account name, and password. Message came back, "Configuration found in Mozilla ISP database." Configuration shows Incoming: IMAP, SSL/TLS. Outgoing: SMTP, SSL/TLS. I then clicked on the "Done" box. Next an Xfinity window opens with my username. The next box says "Let's go". I clicked that box. A window pops open that says, "ACCESS DENIED, You don't have access "http://login.xfinity.com/login" on this server. I googled that line and found many responses. I tried many of the solutions shown to no avail. I then contacted Comcast/Xfinity. After hours on the phone and finally reaching Comcast Assurance Level 2, the agent and I tried various things and still to no avail. So, here I am. Anyone there have any ideas on how to proceed. Thanks to anyone who tries.

Asked by Bob Craig 13 hours ago

Last reply by david 54 minutes ago

How can I complete the move of Thunderbird from Drive C: to Drive D:?

I run Thunderbird on a PC, and, to free up space on Drive C:, I have moved the contents of the folder Thunderbird in Appdata to Drive D:. I then changed my Server Setting… (read more)

I run Thunderbird on a PC, and, to free up space on Drive C:, I have moved the contents of the folder Thunderbird in Appdata to Drive D:. I then changed my Server Settings, in Thunderbird, from C: to D:, and note that any new mail is indeed now appearing there along with those already transferred. This move could save me a valuable 6 gig of space, and more in the future, however, I am unable to remove that original Thunderbird folder entirely, notably I am unable to remove the contents of the Profiles folder, as it is still linked to the application. Notably with cookies.sqlite, cookies.sqlite-shm, store.json, mozlz4, aborted-session-ping and many others, which I note some have continued to be updated. I have been unable to find any other settings in Thunderbird referring to Drive C:, other than those in Server Settings.

I could presume that if I installed another version of Thunderbird on Drive D: and maybe moved those existing contents of the Thunderbird folder on C: onto Drive D:, and made those numerous settings changes to the App it could work. But I ask is there an easier way to complete this move? How can I complete this transition of Thunderbird from Drive C: to Drive D:?

Asked by Alan Macleay 1 week ago

Last reply by Alan Macleay 58 minutes ago