Cannot reply to forum post without being registered; but can't register without creating a new thread
I wished to reply to a forum post with new information that will be of relevance to anyone searching for a solution to a particular problem. I did not have a support account with Mozilla. I found that the site would not allow a reply from an unregistered person. Fair enough, but it gives you no way to create an account then reply to the post. The only way you can create an account is by creating a new thread - which is what I am doing now! Crazy or what? It then took about 10 minutes thrashing about on the site to find out how to create an account. Frustrating or what? Thank goodness Firefox itself is built to much higher standards.
Все ответы (5)
You could have registered as a contributor, to contribute to an existing questions thread.
You can click the "Volunteer for Mozilla Support" button on the https://support.mozilla.org page to go to the https://support.mozilla.org/get-involved page.
@the-edmeister Thanks. I'm afraid I did not notice an option to register as a "contributor". I've never seen such an option on other forum sites, so I wasn't exactly looking out for it. This option needs to be made far more obvious, I would suggest.
Изменено muddy_selene
@cor-el Thanks. Much as I admire Mozilla and its products, I don't really wish to volunteer for anything. I just wanted to make a post that I thought other people would find useful. I've not faced these issues when contributing to other forums.
Suggested fix for an admin to apply: Replace the text that appears at the bottom of a thread while signed out - "You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet."
...with one that reads "You must log in to your account to reply to posts. Please sign up to contribute, or start a new question, if you do not have an account yet."
This little seeming catch-22 gave me a chuckle, but I'm glad this thread was already here so that I didn't have to waste space. Someone needs to fix this soon though, lest it put more people off contributing.
Изменено Andy_D