Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox crashes all the time, even in safe mode. Unable to even bring up profile manager

  • 1 ответ
  • 24 имеют эту проблему
  • 1 просмотр
  • Последний ответ от CoryMH

more options

This just started a few days ago, when it updated to 33.0.

Windows 7 on a laptop

I have run a malware scan and it found nothing. I've tried uninstalling and reinstalling, still crashes I've tried to create a new profile, and profile manager won't start It crashes EVERY time, constantly, if you say to restart it just crashes again.

Latest Crash ID: bp-c186f91b-14a7-45be-9dc8-a27b02141110

This just started a few days ago, when it updated to 33.0. Windows 7 on a laptop I have run a malware scan and it found nothing. I've tried uninstalling and reinstalling, still crashes I've tried to create a new profile, and profile manager won't start It crashes EVERY time, constantly, if you say to restart it just crashes again. Latest Crash ID: bp-c186f91b-14a7-45be-9dc8-a27b02141110

Выбранное решение

Hello,

The latest version of Firefox is currently 33.1.1 - can you try updating to the latest version then see if the crash still happens?

According to your crash report, "nvumdshim.dll" is flagged. Can you also try updating your video drivers?

Прочитайте этот ответ в контексте 👍 1

Все ответы (1)

more options

Выбранное решение

Hello,

The latest version of Firefox is currently 33.1.1 - can you try updating to the latest version then see if the crash still happens?

According to your crash report, "nvumdshim.dll" is flagged. Can you also try updating your video drivers?