Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Why do I get "not connected to Internet " when I try to move within a website?

  • 2 ответа
  • 1 имеет эту проблему
  • 2 просмотра
  • Последний ответ от FredMcD

more options

I am using Verizon hotspot to connect my laptop with internet. Never had problems until IOS 8 came out. My laptop is XP but I don't want a new computer yet! Since I downloaded 8 on my phone my laptop does not work properly! I can get on various websites, but when I try to move within the website I receive on a large screen "no internet connection" but I am still connected to the internet. When I use my computer on a free wifi service I don't have this problem. What is going on? Help Me Please!!!

I am using Verizon hotspot to connect my laptop with internet. Never had problems until IOS 8 came out. My laptop is XP but I don't want a new computer yet! Since I downloaded 8 on my phone my laptop does not work properly! I can get on various websites, but when I try to move within the website I receive on a large screen "no internet connection" but I am still connected to the internet. When I use my computer on a free wifi service I don't have this problem. What is going on? Help Me Please!!!

Все ответы (2)

more options

Hello,

I am assuming you have tried with other browsers other than Firefox and experience the same issue? You might be able to get better support asking Apple support as it seems you are experiencing this due to iOS 8.

more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.