Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Why can't I add the "FireShot" add-on to Firefox?

  • 5 ответов
  • 1 имеет эту проблему
  • 5 просмотров
  • Последний ответ от cor-el

more options

For some reason, when I go here: https://addons.mozilla.org/en-US/firefox/addon/fireshot/ & try to add it to my Firefox browser I've been getting a message saying "The add-on from addons.mozilla.org could not be installed because it does not match the add-on Firefox expected." Could someone please tell me why this is happening? Thanks.

For some reason, when I go here: https://addons.mozilla.org/en-US/firefox/addon/fireshot/ & try to add it to my Firefox browser I've been getting a message saying "The add-on from addons.mozilla.org could not be installed because it does not match the add-on Firefox expected." Could someone please tell me why this is happening? Thanks.

Все ответы (5)

more options

It is possible that anti-virus software is corrupting this file or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

(I've deleted the other post because it was meant for another thread - c)

more options

Ok. How do I disable it? I use ESET NOD32 antivirus.

more options

Does this still happen if you download and save the file to your computer (right-click: Save Link As)?

Do you otherwise have a problem with downloading files or installing extensions?

There is usually an icon in the notification area where you also see the clock on the Windows Task bar to access the settings of your AV software.

more options

Never mind. For some reason, it has randomly let me download the add-on normally. I don't know what happened.

Изменено cje24576

more options

There could have been a problem with the Add-ons server and some message was send instead of the extensions file.