My Mozzilla Mail keeps freezing and is unresponsive. I need to keep closing and restarting it. it.
I am running windows 7 professional. I have mozilla Mail 38.2.0 and it is open all the time. After several hours Mozilla stops collecting new mail and when I try refresh or open an existing email nothing happens. None of the buttons work except close. I have to close and reopen the program using the close 'X' in the top right corner. When it re opens it works fine again and shows no error messages.
Выбранное решение
Hi,
I think I've found the problem. My laptop is set to sleep after a set time. It's when it awakens that causes the problem. I have set the laptop to never sleep and I have tested it for 4 days and up to now it has worked flawlessly. Fingers crossed.
Thanks for everyone that tried to help. Regards Millsyx
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What is your anti-virus software?
Hi,
I am using Microsoft Security Essentials.
Try to start *Windows* in safe mode with networking enabled.
- Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Still in Windows safe mode, start Thunderbird in safe mode.
- https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?
Выбранное решение
Hi,
I think I've found the problem. My laptop is set to sleep after a set time. It's when it awakens that causes the problem. I have set the laptop to never sleep and I have tested it for 4 days and up to now it has worked flawlessly. Fingers crossed.
Thanks for everyone that tried to help. Regards Millsyx
Please update to version 38.3.0 which is out today. Will probably fix your problem.
Is it better?