Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox crashes

  • 3 ответа
  • 2 имеют эту проблему
  • 1 просмотр
  • Последний ответ от cor-el

more options

I was using netflix and i minimized it and the plugin Silverlight Crash

bp-e4b2405f-acc0-4780-b5d7-4061b2151011

I was using netflix and i minimized it and the plugin Silverlight Crash bp-e4b2405f-acc0-4780-b5d7-4061b2151011

Изменено cor-el

Все ответы (3)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

Signature hang

Process Type plugin Silverlight Plug-In Version: 5.1.40728.0

nvd3dum.dll = NVIDIA Windows Vista WDDM driver


This is for Sumo's Related Bugs 1170231 RESOLVED FIXED Interrupt race resolution may cause deadlocks

1156800 RESOLVED FIXED crash in hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | mozilla::ipc::MessageChannel::WaitForInterruptNotify() | mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*)


Microsoft Silverlight

https://www.microsoft.com/getsilverlight/get-started/install/default.aspx

https://www.microsoft.com/en-us/Search/result.aspx?q=Silverlight

http://social.technet.microsoft.com/wiki/contents/articles/30387.silverlight-troubleshooting-installation.aspx


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Note that there is a crash report in the question that shows a problem with the Silverlight plugin

  • Firefox 41.0.1 Crash Report [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | mozilla::ipc::MessageChannel::WaitForInterruptNotify() | mozilla::ipc::MessageChannel::Call(IPC::Message*, IPC::Message*) ]
  • Process Type plugin Silverlight Plug-In Version: 5.1.40728.0 Filename: npctrl.dll

Your System Details List shows multiple Flash plugins.

  • Shockwave Flash 18.0 r0
  • Shockwave Flash 19.0 r0

You can find the installation path of all plugins on the about:plugins page.

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32) and possibly (re)install the latest Flash player.

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\

Изменено cor-el