Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

"get addons" not loading

  • 5 ответов
  • 3 имеют эту проблему
  • 9 просмотров
  • Последний ответ от Konixx

more options

When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

When I go into "add ons" and the click on "get add ons" it just keeps loading (wee circle keeps turning). Have tried updating firefox, clearing cache/data/history, restarting in safe mode, deleting extensions/addons sqlite files, nothing has worked so far... Please advise.

Выбранное решение

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

Прочитайте этот ответ в контексте 👍 1

Все ответы (5)

more options

Can you access the Add-ons site directly?

Do you still have extensions installed?

  • Firefox menu button/Tools > Add-ons > Extensions
more options

Yes, i can open that page directly. I thought I had a couple of extensions still but it does not show any now, the extensions page is just blank. Not sure whether I previously removed them all or whether this is another bug...

more options

update: have just installed an add on from the direct webpage and it does NOT show under "extensions"

more options

Выбранное решение

It is possible that there is a problem with files in the profile folder that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox menu button/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this didn't help then delete addons.json and possibly prefs.js in case there is a problem with preferences.

more options

Ha! I deleted extensions.json and "extensions-compatability" and now it's working! :)

Thanks heaps!!!