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Your system details list doesn't show the Shockwave Flash plugin as installed and enabled.

• Firefox/Tools > Add-ons > Plugins

You can find links of the latest Shockwave Flash player for Firefox on this page:

• http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.

• http://www.adobe.com/software/flash/about/

Also make sure Firefox is closed first before installing Flash to minimize chance the older version will still be listed along with current.

The most recent update to Flash is now listed in All Programs, from which I infer that it is installed. It is not disabled. Of course when I initialy tried to download the update, the previous, now obsolete version was installed. Firefox had disabled it.

Flash is only installed properly if you see the plugin listed as Shockwave Flash plugin in Add-ons > Plugins (about:addons). Firefox is a 32bit application and needs a 32 bit Flash version. Firefox normally checks the Windows Registry to find installed plugins

• https://developer.mozilla.org/Adding_Extensions_using_the_Windows_Registry

• HKLM\SOFTWARE\Wow6432Node\MozillaPlugins\@adobe.com/FlashPlayer
• http://kb.mozillazine.org/Flash#Troubleshooting

Am trying to reinstall Adobe Flash, with no results. Am using Win 10. PLEASE HELP. as I do need to use it!

Hi daisy, I'm not sure what you mean by "with no results."

In case you are having a problem with the standard "small" installer that connects back to Adobe for additional files, you could try the full/offline installer from the following page:

https://www.adobe.com/products/flashplayer/distribution3.html

Ignore the message at the top and scroll down to the first table. On the row for "Firefox and Netscape Plug-In compatible applications – NPAPI" you can choose either the EXE or MSI installer, either will work.

After running the installer, check Firefox's Add-ons page as follows. Either:

• Ctrl+Shift+a (Mac: Command+Shift+a)
• "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, look for "Shockwave Flash". If it is disabled, it would be toward the very bottom on a gray background. Set it to either "Always Activate" (sites do not need your permission to play Flash) to "Ask to Activate" (sites need your permission to play Flash).

About "Ask to Activate"

When you visit a site that wants to use Flash, you should see a notification icon in the address bar and usually (but not always) one of the following: a link in a dark gray rectangle in the page or an infobar sliding down between the toolbar area and the page.

The plugin notification icon in the address bar typically looks like a small, dark gray Lego block. (If it's red, Flash needs updating.)

If you see a good reason to use Flash, and the site looks trustworthy, you can go ahead and click the notification icon in the address bar to allow Flash. You can trust the site for the time being or permanently.

But some pages use Flash only for tracking or playing ads, so if you don't see an immediate need for Flash, feel free to ignore the notification! It will just sit there in case you want to use it later.

The about:plugins page should show information about all plugins. If that still doesn't show the correct Shockwave Flash plugin version then it is possible that there is a problem with the pluginreg.dat file.

You can try to delete the pluginreg.dat file in the Firefox Profile Folder and maybe addons.sqlite as well to reset the plugin registry databases.

See Re-initializing the plugins database:

• https://support.mozilla.org/kb/troubleshoot-issues-with-plugins-fix-problems

You can use this button to go to the current Firefox profile folder:

• Help > Troubleshooting Information > Profile Directory:
  Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
• http://kb.mozillazine.org/Profile_folder_-_Firefox