Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Can't connect to FF-Sync "unexpected error"

  • 1 ответ
  • 5 имеют эту проблему
  • 3 просмотра
  • Последний ответ от guigs

more options

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the error occurs. At my working-pc everythings fine... - Logging completely out of the account and back in doesn't help. - Also restoring the password and create a new account doesn't help. - Also restoring firefox to factory default doesn't work.

No more idea how I can solve this...

Everything else is working with no internet-connection-problems and a proxy is not in use.

Does FF-Sync use a special port for sync or something that my router maybe does block?

Thanks and Greetz, Claudio

When I try to connect to my FF-sync account from my home-pc's I always get an "unexpected error". Sometimes I have to wait almost a minute trying to log in before the error occurs. At my working-pc everythings fine... - Logging completely out of the account and back in doesn't help. - Also restoring the password and create a new account doesn't help. - Also restoring firefox to factory default doesn't work. No more idea how I can solve this... Everything else is working with no internet-connection-problems and a proxy is not in use. Does FF-Sync use a special port for sync or something that my router maybe does block? Thanks and Greetz, Claudio

Изменено Comyn

Все ответы (1)

more options

Hi Claudio, You are not alone, we are investigating this at the moment. However to confirm any more details on the error

If you go to "about:sync-log" in the browser's URL bar, it should show a list of error logs that will give diagnostic information about what's going on. If there's anything there, please open a bug and attached the log files:


https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server:%20Sync