using surface pro 4 and thunderbird keeps crashing without crash report
I am using a surface pro 4 i5 proccessor and thunderbird keeps crashing, it keeps telling me 'not responding', it will not give me a crash report. I have not been able to solve the problem, mozilla appears to be unusable on this tablet.
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Is it crashing or not responding? That's not the same thing.
In the latter case, what is your anti-virus software?
It is not responding, it is unusable at the moment because it stops responding even when you go to read an email. I have got several emails set up on my Mozilla but non of them respond and then we end up closing it down.
I am using windows defender as a anti-virus software.
Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01
Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode
Does the problem go away?