We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Эта тема была архивирована. Если вам нужна помощь, задайте новый вопрос.

Firefox 45.0.2 crashes when printing

  • 6 ответов
  • 5 имеют эту проблему
  • 12 просмотров
  • Последний ответ от guigs

firefock5
firefock5
more options

Hi guys,

FF crashes when I try and print any web document or PDF.

I've tried everything from similar threads including: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and starting in safe mode, but can't seem to resolve this.

Any suggestions would be appreciated.

Cheers, Firefock5

Hi guys, FF crashes when I try and print any web document or PDF. I've tried everything from similar threads including: https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox and starting in safe mode, but can't seem to resolve this. Any suggestions would be appreciated. Cheers, Firefock5

Все ответы (6)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
firefock5
firefock5 Задавший вопрос
more options

Hi FredmcD

Thanks for the quick response. I'm not able to upgrade to the latest version of FF unfortunately.

bp-2a0eb1ac-7c41-486e-a762-35ddc2160530 30/05/2016 5:11 PM bp-0ff81788-1799-42fc-a662-0b6552160530 30/05/2016 4:59 PM bp-d7c88eeb-c608-470f-8ead-39e722160530 30/05/2016 4:55 PM bp-cbe7a497-d033-4d86-940b-2565e2160517 18/05/2016 9:42 AM bp-95c41112-d72e-4960-b238-132152160505 5/05/2016 11:54 AM bp-2641bfcc-fcbe-4f64-ab19-3fc362160505 5/05/2016 11:26 AM bp-a83f83b7-6f99-4cfd-89bd-877892160429 29/04/2016 5:03 PM bp-5b9670e1-2414-45ab-901a-311382160531 25/03/2016 2:31 PM bp-7b6781c6-ce6f-462f-8ed9-7c36e2160325 25/03/2016 2:24 PM

Изменено cor-el

FredMcD
FredMcD
more options

Signature: libobjc.A.dylib@0x14dd

This is for Sumo's Related Bugs 1275149 You are not authorized to access bug

I've called the big guys to help you. Good luck.

firefock5
firefock5 Задавший вопрос
more options

Great, thank you so much FredMcD! :D

firefock5
firefock5 Задавший вопрос
more options

Bumping this for response please. Is there someone I can contact about this issue?

guigs
guigs
more options

Hi firefock5, Thank you for your question, I understand that your Firefox is crashing when you are trying to print. I do not have a bunch of information about the bug, but I can recommend these troubleshooting steps:

  1. Make sure there are no pending updates in Mac OS X 10.x
  2. https://support.apple.com/en-gb/HT203343 take these steps to troubleshooting