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Firefox crashes

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  • Последний ответ от DickHelmick

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Another Windows 10 security update last week (Thursday) and now Firefox crashes on startup. Can't get to safe mode and can't send crash reports. I loaded the latest version of Firefox (47) and tried again. Still crashes. Help

Another Windows 10 security update last week (Thursday) and now Firefox crashes on startup. Can't get to safe mode and can't send crash reports. I loaded the latest version of Firefox (47) and tried again. Still crashes. Help

Все ответы (4)

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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8311a5d8-abdc-4c9b-bd29-407650c68fa9

8f72ab3f-3aa2-4d49-9105-26ebeb8ccdd1

981751a9-1fbf-4465-b72c-3d9d88d2a382

e9f786bf-fc52-454d-9f01-6d2a7a30cb84 ddfa5863-de14-4a75-8a31-fad3d21705b1

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ok thanks, so it really appears that they didn't get submitted. without a successful crash report it will be very difficult to give any advice other then generic hints like trying to perform a scan for malware with various different tools or trying to perform a clean reinstall and/or starting with a fresh firefox profile.

Troubleshoot Firefox issues caused by malware Profile Manager - Create, remove or switch Firefox profiles

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bp-8311a5d8-abdc-4c9b-bd29-407650c68fa9 bp-8f72ab3f-3aa2-4d49-9105-26ebeb8ccdd1 bp-981751a9-1fbf-4465-b72c-3d9d88d2a382 bp-e9f786bf-fc52-454d-9f01-6d2a7a30cb84 bp-ddfa5863-de14-4a75-8a31-fad3d21705b1