If you mean http://aakasupport.com then no as the Thunderbird community does not use any third-party tech support services. You can get support here on support.mozilla.org on mozilla.support.thunderbird newsgroup https://www.mozilla.org/en-US/about/forums/#end-user-support on irc.mozilla.org in channels like #thunderbird, #sumo, #mozillazine and the popular long running independent forums.mozillazine.org forums. Mozilla does not use any such sites for support either for Firefox and other Mozilla products and projects. https://support.mozilla.org/en-US/kb/avoid-and-report-mozilla-tech-support-scams