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cannot log on to support

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  • 1 имеет эту проблему
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  • Последний ответ от user01229325

more options

I am running out of options ask for support.

I posted a question about this already, but was not clear.

I have Mozilla set up as my email system on my Mac.

In order to use Mozilla support, you have to create an account with a user name and password. I have tried to do this, but when I log onto the support page, I get a message that the user name or password are wrong.

I have requested a password reset several times. I am using my email address (rchrdm@earthlink.net) as my user name. I enter a new password that includes text, a capital letter, a number, and a symbol, such as $ (e.g., Richmozmail46$). When I try to log on with this combination, I get an error message that the user name or password are wrong. I try to reset again using a different password, but keep getting an error when I try to log onto the support site.

Why is this??

Richard

I am running out of options ask for support. I posted a question about this already, but was not clear. I have Mozilla set up as my email system on my Mac. In order to use Mozilla support, you have to create an account with a user name and password. I have tried to do this, but when I log onto the support page, I get a message that the user name or password are wrong. I have requested a password reset several times. I am using my email address (rchrdm@earthlink.net) as my user name. I enter a new password that includes text, a capital letter, a number, and a symbol, such as $ (e.g., Richmozmail46$). When I try to log on with this combination, I get an error message that the user name or password are wrong. I try to reset again using a different password, but keep getting an error when I try to log onto the support site. Why is this?? Richard

Все ответы (1)

more options

If you could not log in you could not have posted the two questions.

Original post under different username. https://support.mozilla.org/en-US/questions/1163146

Изменено user01229325