uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.3 with a Full Version Installer

• https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Thanks but afraid no luck. After uninstalling Firefox and using Internet Explorer, I tried various links in emails with the same result. Could it be a setting in my 2013 email Outlook do you think?

Thanks but afraid no luck. After uninstalling Firefox and using Internet Explorer, I tried various links in emails with the same result. Could it be a setting in my 2013 email Outlook do you think?

westwood2acres said

Hi. Think this is a security setting prob but cannot for the life of me find out where to change it. When receiving emails with a web link in, clicking on the link brings up the message "Your organisation's policies are preventing us from completing this action for you. For more info, pleasae contact your help desk". This is on a private rather than work PC so I am the "administrator". Any ideas?! Thanks Andy

Since no one here can verify if this is a Private computer or Organization computer til we know otherwise your not the Admin. Those message only comes up when your using a Company computer offsite and they control the Admin account and this will also show up. Those message don't come up for personnel computers if so I have yet to see it with multiple W10 family computers don't see that message and when they log in as Admin or Limited user they don't get that message on limited use since there is no blocks on the account.

This is a problem with Outlook that isn't able to open specific links (file extension).

• https://support.microsoft.com/en-us/help/310049/hyperlinks-are-not-working-in-outlook

Many thanks cor-el - spot on!

same issue here with hotmail.com. only started after a recent update of firefox. works ok with other browsers. fix?

There have been issues reported with Outlook (Hotmail).

• [/questions/1201654#answer-1070457] When using my hotmailaccount in Firefox I have to reload the mailaccount constantly due to the pointer (hand) vanish and is replaced with the arrow!

A possible workaround that you can try is to modify these prefs on the about:config page:

• layout.css.stylo-blocklist.enabled => true
• layout.css.stylo-blocklist.blocked_domains => live.com

See comment 8 and comment 9:

• bug 1433591#c8 - Links and text selection in Outlook messages broken, mouse action received by Inbox behind open message

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

Same problem here, but not limited to Outlook only. I have been using Firefox almost since it started, but have been using Chrome for a short while. I recently switched to Firefox. Currently using v60.01.

Whilst using Chrome links from Outlook, but also links from within other applications (like from within the preview of Mailwasher) worked well, but they don't whilst using Firefox.

So probably it is more Firefox settings issue, i.e. not Outlook, or whatever.

Q: How to solve this permanently?