Do you have this add-on: https://addons.mozilla.org/firefox/addon/ebates/ To check whether it is disabled, you can open the Add-ons page using either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return In the left column of the Add-ons page, click Extensions. Then scan down the right side; disabled extensions usually cluster at the bottom. If Ebates is disabled, try clicking its Enable button. Also check for an Options button to make sure it's settings match what you want it to do.