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Trying to sign in to Firefox sync, I know my password is correct, but doesn't work. Don't want to reset password. Advise please.

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  • Последний ответ от guigs

briancc4856
briancc4856
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I just created this Firefox Sync account & I know I'm using the correct email & password but still doesn't work on my tablet. Already linked to my phone with that information successfully. Do not want to reset all info AGAIN. PLEASE ADVISE.

I just created this Firefox Sync account & I know I'm using the correct email & password but still doesn't work on my tablet. Already linked to my phone with that information successfully. Do not want to reset all info AGAIN. PLEASE ADVISE.

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FredMcD
FredMcD
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I called an administrator. Please wait

guigs
guigs
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Hi there,

I understand that you are trying to sign in to your Firefox account from a mobile device, however, you do not want to reset your password.

Is there another device that you can sync the account to successfully? I would try that first to see if it is a cache issue on the mobile browser.

Second, please try these two different places to log into sync from the mobile device:

  1. From the Preferences menu from Firefox
  2. From this link https://accounts.firefox.com/

Did any of these help?

Изменено guigs