We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox crashes each time I try to clear history and/or cache

  • 1 ответ
  • 1 имеет эту проблему
  • 4 просмотра
  • Последний ответ от FredMcD

more options

Firefox crashes each time I try to delete my cache and/or history on the iOS app. I have tried multiple times and the issue occurs each time. The page is completely unresponsive and stuck on the ‘manage history’ page.

Firefox crashes each time I try to delete my cache and/or history on the iOS app. I have tried multiple times and the issue occurs each time. The page is completely unresponsive and stuck on the ‘manage history’ page.

Все ответы (1)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support